Customer Service |
FAQ
Frequently Asked Questions
1. Why don’t you include batting (polyester fill) with the cushion covers?
We do not provide the polyester fill for a number of reasons.
a) The material is typically fully recycleable
b) Although the material is inexpensive the cost to ship is not affordable for most customers.
c) We are not set up to cut batting to size and ship large items at this time.
You may find the outdoor furniture polyester fill at your local upholstery shop, better fabric stores, or camping supply. You do not want quilters batting, you need outdoor furniture fill. Typically it comes in 1” to 1 ¾” loft. You fold it over to get the thickness you want..
2. Do you know where I can get patio swing parts?
We get asked this a lot. Unfortunately we do not carry parts. There is one source that carries some warranty products for patio swing manufactured by Taiwan Shin Yeh. Many retailers have sold patio swings from this manufacturer.
There is one company that we know of that does have some parts. You may contact them at:800-585-9969 / 562-207-9070 / 13033 Arctic Circle \Santa Fe Springs, CA 90670
Be prepared to tell them where you purchased your swing and provide the model number or model name and the year you purchased it. (If you have success with this company or find another company that carries parts please let us know so we can share this information with our customers)
3. Do you ship internationally?
Currently we only ship to Canada
4. Do you make the patio swing seating mesh or canvas replacement sling?
Yes, we do. There are dozens of styles and many “slings” can be replaced. However, some swing seating units are riveted which makes disassembling it and putting it back together a challenge. You will need to determine whether you can re-assemble the frame to install the new one. We make slings custom to your frame dimensions. Until we get a measuring diagram posted on our web site please send us an email with “SLING ORDER” in the subject line, swingcushions@aol.com. We will email you back with the instructions. The price is $79 to $99, depending on the size and style. Typical slings have only three sleeves for each horizontal bar. Some swings also have sleeves around the perimeter of each side as well. We also use a durable product called Awntex® which is manufactured by Glen Raven, Inc. and comes with a 5 year wear warranty (the same manufacturer as Sunbrella® fabrics).
5. Do you sell outdoor patio swing weather protective covers?
We currently do not offer this item. However, if you purchase our product you may not need to also buy a protective cover. That is because we use only Sunbrella® brand awning grade fabric which is made to hold up to sun, weather, and is easy to brush off dust and dirt. The manufacturer offers a 10 year limited warranty on this fabric. So, you know they have confidence it will perform superior under normal wear and tear.
6. How do you get the cushion covers on?
There are two basic types of patio swing seating units. Those that have removable cushions and those that do not.
a. Removable: Like most patio chairs our cushion covers come with ties to secure to your frame. They also include zippers so you can easily reinsert your existing polyester fill (batting).
b. Non-Removable: These patio swings have either two horizontal seating bars; one behind the knee and one behind the backrest, or three horizontal seating bars (an additional bar in the middle at the lower back). The cushion batting and fabric is sewn to the “sling” (the piece that is either made of a canvas type material or mesh material). The sling has sleeves for the bars to slide through.
We make both the one piece original construction replacement cover, and a removable version for some types. The removable version allows you to remove your cushion for cleaning, storing and can be reversed so that you get extended wear from the fabric. If you are choosing the removable version for this type of seating it comes as a three piece set; the sling (to replace what is on your frame now), the bench seat, and a separate backrest (and headrest if your cushion requires). Most of our orders are custom made to your size specifications.
7. Why don’t you inventory your products so customers can get them sooner?
That is a good question and there are a couple of answers. Because we use only Sunbrella® brand awning fabric which comes with the manufacturers 10 year fabric warranty we know you will be enjoying your patio swing for many trouble free years. We believe you should have a selection of fabric. Therefore each order is custom made.
Also, there are literally dozens and dozens of patio swing styles that have been sold over the years. At this point in time we do not have the resources to stock up on multiple fabric selections for every brand and model.
8. Why is your product so expensive?
We use only the best outdoor fabric, thread, and materials for our product. The product is sewn right here in California by people who would otherwise be unemployed. Skilled seamstress’ earn good money. Fabric, equipment and overhead is expensive. Rest assured when you choose to do business with us it is made with pride and helps employ American workers. We believe we provide an alternative to costly upholstery or awning shops for our services. We are not a factory, just a small business trying to produce a durable, quality product.
9. What is your return policy?
As all orders are custom made we do require payment for the product before it is put into production. Should you receive your item and it is defective, the wrong color, or does not fit we will make every effort to rectify it.
As we rely on customers to verify their dimensions either with the stated dimensions on our web site, or by requesting they measure their swing, we do our best to make it to fit with the information we have been provided.
You may return your product for a refund (minus shipping) within 30 days. You may return your product for an exchange or repair of a defective item within 60 days. On defective returns we choose the right to either make the repair or replace the item. We do not pay shipping for any return (like retail stores, the retailer does not pay for your gas or time if you have to return an item).
We do pay for shipping on exchanges if we have shipped you an item that is not on your order form.
10. Do you make cushion covers for patio chairs?
Yes, for many types we certainly can. Once you receive your new patio swing canopy or cushion cover you may want to coordinate a similar fabric for your outdoor patio chairs. Keep in mind we only make covers for your patio cushions. We do not include the polyester fill (batting). These would come with zippers to easily reinsert your existing batting. Again, we use only Sunbrella Awning grade fabric with comes with the outstanding 10 year manufacturers warranty.
We hope this has answered some of your questions. You may email us at swingcushions@aol.com Allow 2 weeks for our response during March - July
www.swingcushioncovers.com
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